I am (admittedly) a workaholic. I do love my job and there never seems to be enough hours in the day. You see I manage a dry cleaners. Now the first half off my day consists of getting the items due that day cleaned, pressed, inspected, bagged and put into place. Now while I am trying to make sure that is all happening with a nice flow I get interrupted… Not always a bad thing but can get a little like this…
I am bagging an order of say 12 pieces… Which takes 3 to 4 bags normally…I get one group bagged I have a phone call…while on that call I have 2 to 3 employees asking me questions…after the call is over I have a customer wanting to talk to me in the lobby…done with customer and an employee needs me to come and look at their press something isn’t right…done with that the owner wants to ask me a question in the office…I am coming down from there and the Libby is full of customers so I help get them waited on and on their way…done and come back to start bagging again to find that for the past hour no one else has bagged one item. So joe the bagging line is much much longer.
Now not everyday is like this but more often than not I get pulled in 5 different directions at the same time. I love the challenge but I do have to gather my thoughts sometimes. Which is hard because even if I run to the bathroom real quick it never fails that as soon as I get in there I hear…” Kim, are you in there? You have a customer in the lobby waiting for you.” Lol
Now for the last part of my day is where I do all the little things that the customers pay extra for me to do personally. Yes, I am good at what I do…but if my dry cleaner was more customer friendly and patient he could do some of it and at times I have given items to him with specific details as to how I wanted them done for him to do it his way anyways. He is good at what he does. His patients isn’t always there for spotting in items. We both read care labels and sometimes you cannot go by the care label. And I won’t go by the care label if I know that there is a chance that something attached to the item could be damaged by the process. I will use an alternate process. If I feel any process will harm the item I will make a call to the customer and discuss the different processes and let them make the call they would like for me to do.
Now I get to work at about 6:30 am and most of the time I don’t get out until at least 7:00 pm at the earliest. I am trying to train others in what I do and show them the exact reason as to how I decide on the process to take with each item. This is an art. And I am great at it. But I also make mistakes like every one. I have gotten rushed and made rash decisions that cost me in the end. But my record is far better because I take the time needed on every piece I touch. Most items are easy and you can make a split decision on them but when they have anything attached either by glue or sewing makes an item much more difficult to clean properly. And care labels will often say excluding embellishments (Which really cannot be removed) or they are mislabeled completely. Leaving the dry cleaner the one to blame for any errors made.
I care so much about retaining and making our thousands of customers happy I get lost in time in the afternoon trying to get everything done that I have on my plate.
Now I love my family very much! I work hard to make the money needed to provide for my family! And I am working on a way to leave work earlier so I can spend more time with them.