Do you know your Dry Cleaners?

When you drop off your clothes at a cleaners do you know the people handling your clothes? 

You might be new to an area and you are looking for a dry cleaners to take care of your clothes. So you research them. You look at the reviews in the Internet. Problem with that is are the bad reviews planted by competitors and are the good reviews planted by the cleaners themselves. 

So how do you know? 

Ask you neighbors. Ask your coworkers. They should know the best Dry Cleaners in your area. Then take some clothes into the top 2-3 and ask questions when dropping them off. 

The counter staff is not always very knowledgeable about the process… But a good counter staff will get you talking to the person that does. If that person is not in ask for them to call you when they are. If a company cared about the customer they will care about the items you drop off.

Get to know the people at the counter that handle you clothes. I always like a personal connection with my customers. I want my customers to feel comfortable leaving their clothes in my hands. I know their children and when they get married. The personal touch is always important when turning over your personal items.

When you pick up your items look them over. Make sure before you leave that they are in the condition you expect. I say this for 2 reasons. 1) they might possibly be able to fix an error right there 2) you don’t want to get home just to find it …makes it feel like a wasted trip or that you have to go all the way back to say something. 

No Dry Cleaners is perfect and can make mistakes and sometimes customers do not communicate with them when they do…they just don’t come back. It is hard fix a problem when you don’t know there is one.

When you find that one that just feels right make sure you get to know the manager and their name. That is the person that will be able to fix any problem that may possibly arise in the future. 

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Dry cleaning…how it works.

Dry cleaners… 

What are they? A business designed to take care of your clothing and household items.

How does it work? It is not a simple process. But I will explain in full detail at another time. The short version… They take your items check for spots, rips, holes and color loss. Attempt to pre spot then clean. Afterwards the items are pressed. 

How are prices created? Well now that is very tricky. But these are items that the company must pay for in order for your item to be done. 

Personnel: 

counter person: that took in your items, 

check in person: that looks your items over and puts them into the system and sends them on, 

dry cleaner: this person double checks the items for any additional spots, prespots any stains,  sorts the items by carelabel and color, put the items through the cleaning process, checks the items after to see if any additional work need done, the item is then sent to be pressed.

Prefinisher: this person steams out or tops the items for the presser to finish. Sport coats for example have formers put into the sleeves and clamps are out on vents if any and then steam and hot air are pushed through the items gently.

Presser/finisher: this person looks over the garment for any touch ups needed for the upper body of the item. Looks for pleats and Ruffles and steams and/or presses them back into place.

Inspector: this person inspects the items to make sure that there are not spots or missing buttons or seams that need repairs, and make sure they are pressed up to that companies standards, assembles the item on the correct order, when the order is completed the order is sent on to the bagging station.

Bagger: this person looks over the order to insure that the customers preferences are done (I.e. creases or no creases in pants, bag or no bag for the order). Puts the items in proper order and tries to insure all items are there and accounted for, items are connected together by whatever means that cleaners uses (string or twisty ties).

Hanger: this person attaches the tag onto the item and puts the order on the line or conveyor by whatever order that company uses (numerical or alphabetical).

Pickup: the person that gets the order/orders for you when you pick up and takes your payment.

Management: person or persons helping in all areas and overseeing the entire process helping to ensure the quality you are expecting. 

Then there are the other items involved in processing your item/items. 

Utilities, rent or building payment, cost of equipment, hangers, plastic for bagging, computer software or paper products used for the tagging process, phones for communications, And the chemicals used for the spotting and cleaning process. I am sure I am missing some of the smaller items involved in the process. 

Trying to come up with pricing is a very very tricky process because the cost of supplies and utilities is constantly going up and down. And as expecting wages goes up that doesn’t make it any easier.

What is the most important thing to a dry cleaners? Making their customers happy and return customers. 

Admittedly dry cleaners cannot please every customer every time. They try to do the best they can but they are human like the rest of us.

Too much research???

Is there such a thing as too much research? From my point of view YES would be the answer. At some point you need to make a decision. 

Let’s say your researching a car. You research all the companies. Then you research all of the makes you like. Then about the time you are close to making a decision…another line of cars come out. And the cycle keeps happening because you just can’t make a final decision . That is a lot of money and a huge decision you don’t want to make the wrong one…so you research and research and even when your car breaks down (again). And you keep pouring money into the old heap because you are worried about making the wrong decision. If you keep this up you will end up with a completely broken down car and then you make a more rash decision because you just need transportation. 

Ok another sample…

Say your looking to buy a house. Another big ticket item. You look and look. You find the one that is perfect… But you start overthinking it. What if you lose your job? What if you family grows too big too fast? What if your mother in law comes to stay? About the time you decide to go ahead someone else buys the house. And you have to start all over again.

Or say your looking into a new computer software for your company. It is business specific so there are like 5 top softwares. And you research each of them. You like one but the mostly cost is quite high. So you go on the road to see the software in action and ask other companies what software they like and why. You make a decision that you really like that software. Now your 18 months into looking into which software you want to switch to. You have gone back and forth for 12 of those 18 months. Now your back up to 2 softwares you might get. New updates show up…now what? You check out the top 5 to see which ones have upgraded their software and check their new prices to see if they are more competitive since more softwares are now offering what brought you to the final 2 decision you had made. And your back to square one.

You need to do a thorough research:

Check out the company… Is it solid? How long have they been in business? What other companies use their product? What do their consumers say about them and their product? Are the people reccomending them getting any sort of a kick back for reccomending them?

Check out their product… What features do you like about their product? What makes their product better than their competitors? Do they have the features you need for you or your business? Is there a lot of extra bells and whistles that you do not need? Do they have price drops for removing what you don’t need and leaving just the options you do need?

Check out their customer service department… Can you get through when you call? What is the wait times? Do they speak your language fluently or is there a communication barrier? What are their ratings with their customers? What is their response times? Do they charge extra? 

Politics….should not be a bad reference.

The political season is upon us and I for one am tired of being a pawn in their smear campaigns. I don’t even know what they stand for unless I go online and research it. Because all they do is bad mouth each other on the commercials. I DVR and rush through the commercials because I do not want to hear it. They waist millions of not more on tv!!! (No one wants to see that) You would think they would have gotten that by now. But sadly for all of us they have not.

Our country was built on honesty. The people we put into office should be trusted. But it has become so corrupt. We need to get rid of all of them. Start over and make a few more rules for those in office.

1) Term limit for all politicians. No more than 2 terms for any person in office. Too much time in office appears to make for complacent and lazy. And the longer in office seem to be more easily bought off and are less concerned for the people they represent.

2) No more lobbyist. That is very very corrupt. Politicians make so much side money that what we pay them means nothing. They are not voting the way we would want them to because they pay more. 

3) Bring to the people what you want to vote on in session. Advertise the issues and let us decide and then vote our way and if you don’t you get ousted immediately. Remember you are there to represent your people not yourself. We should actually think about popular vote on all items and reduce the amount of politicians on the payroll.

4) No more earmarks on any bill. The bill is only about one subject and nothing gets put in there about any other subject. That shit is rediculous!! Tricky and wrong on so many levels. I cannot believe you have gotten away with this shit for so long!!!

5) NO MORE NEGATIVE CAMPAIGNS! We are so sick and tired of hearing the bad things about your opponent. How about only clean campaign. Win it on what you stand for. Not what bad thing your opponent might have done 10 years a ago. I do not care. What do you stand for. Where do you stand on important issues. 

6)  When you leave office … You leave office. We do not continue to pay you for the rest of your life. Go back to work and become a part of the regular civilian population again. It is expected of our military that see ungodly things in order to protect all of us so why not the politicians as well. 

7) Your pay is to be based on your productivity while in office. How many votes did you attend? You only get paid for those you attend. How many days were you in your office working? You only get paid for those days you actually work. Maybe more work for the people will happen if this was in place now. The people would be amazed at how many politicians actually showed up for every vote on bills that takes place. 

8) No more divisions… In other words …no more democrats or republicans or independents. How about “you were hired by the people and you stand for the people that you represent of the United States. Not the divided states.”

We should be a united country with different opinions. Which we are all entitled to. And the most popular opinion wins on each item up for vote. 

These rules should apply to all offices from town to city to state to country. From mayors to representatives to senators to president. Every aspect of running this country. 

This would be my wish for this country to move forward for the people not the big companies that run it now. 

Oh and to run this country you should be born in this country and have served this country in some fashion. And serving in the military should trump all else with an honorable discharge of course.

Thank you to all who have served and are serving currently. You are all awesome and I for one appreciate what you have done and are doing to protect myself as well as everyone else in this country!!!! You are the heroes!!!!