Keep your head up…

I have busted my butt for many many years. I love the company I work for and live my job. But, sometimes you but your butt for a company and they take advantage or neglect to even notice all the hard work you do for them. I have been with this company for 18 plus years…and I generally just let things slide and roll off my back but recently I was compared to another manager just like myself within the company as we were equals and I stood up for myself saying that we were not equals although we are both part of the same team. And we are…we are all part of a big team. But my knowledge about our industry and abilities within our industry is far greater than that of the other manager and I stated this. 

I am not trying to be arrogant. Although it usually doesn’t go over well when a woman stands up and states that her worth is greater than she is being given credit for. I know my self worth although I do not normally say anything I feel that I should stand up for myself.

I was right! 

The owner is finally taking notice. Confidence is all people need. It took a lot for me to actually say anything. For years I have been told how I was as good as other people and although I knew that I was better than some I was afraid to say anything. I didn’t want to seem arrogant or cocky. I didn’t say anything with attitude or anger. I was confident and matter of fact about what I said. Like he should have known. It has helped and I am even happier at my job than I was before. I didn’t think that could happe. But it has.

You have to stand up for you! If you don’t then know one else will. 

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Life happens…

So my intentions were  to do this blog and I will finish the peri menopause list because I am actually living it. But to be completely honest I work between 60 and 70 hours a week Monday through Friday. I do have my weekends off but I need to let my husband know that I exist. Lol

Right now a day in my life is like a roller coaster for me. I do not know what is coming next. (Don’t get me wrong I love roller coasters and no one knows what is coming next)  What I am talking about is how I might react today to something will not be the way I act to the same thing tomorrow.  

Today I was out of my mind…I mean it was like watching someone I didn’t know. Then I think to myself is this what I have become? This angry emotional crazy person??? 

This transition has been very rough. I have been doing my research and have come up with a plan for myself. After I finish the symptoms I will let you know what my plan is. 

I wrote this a little over 7 months ago and here it sat in my draft section. 

And it has not gotten much easier the past 7 months. I will explain on next post.

Do you know your Dry Cleaners?

When you drop off your clothes at a cleaners do you know the people handling your clothes? 

You might be new to an area and you are looking for a dry cleaners to take care of your clothes. So you research them. You look at the reviews in the Internet. Problem with that is are the bad reviews planted by competitors and are the good reviews planted by the cleaners themselves. 

So how do you know? 

Ask you neighbors. Ask your coworkers. They should know the best Dry Cleaners in your area. Then take some clothes into the top 2-3 and ask questions when dropping them off. 

The counter staff is not always very knowledgeable about the process… But a good counter staff will get you talking to the person that does. If that person is not in ask for them to call you when they are. If a company cared about the customer they will care about the items you drop off.

Get to know the people at the counter that handle you clothes. I always like a personal connection with my customers. I want my customers to feel comfortable leaving their clothes in my hands. I know their children and when they get married. The personal touch is always important when turning over your personal items.

When you pick up your items look them over. Make sure before you leave that they are in the condition you expect. I say this for 2 reasons. 1) they might possibly be able to fix an error right there 2) you don’t want to get home just to find it …makes it feel like a wasted trip or that you have to go all the way back to say something. 

No Dry Cleaners is perfect and can make mistakes and sometimes customers do not communicate with them when they do…they just don’t come back. It is hard fix a problem when you don’t know there is one.

When you find that one that just feels right make sure you get to know the manager and their name. That is the person that will be able to fix any problem that may possibly arise in the future. 

Dry cleaning…how it works.

Dry cleaners… 

What are they? A business designed to take care of your clothing and household items.

How does it work? It is not a simple process. But I will explain in full detail at another time. The short version… They take your items check for spots, rips, holes and color loss. Attempt to pre spot then clean. Afterwards the items are pressed. 

How are prices created? Well now that is very tricky. But these are items that the company must pay for in order for your item to be done. 

Personnel: 

counter person: that took in your items, 

check in person: that looks your items over and puts them into the system and sends them on, 

dry cleaner: this person double checks the items for any additional spots, prespots any stains,  sorts the items by carelabel and color, put the items through the cleaning process, checks the items after to see if any additional work need done, the item is then sent to be pressed.

Prefinisher: this person steams out or tops the items for the presser to finish. Sport coats for example have formers put into the sleeves and clamps are out on vents if any and then steam and hot air are pushed through the items gently.

Presser/finisher: this person looks over the garment for any touch ups needed for the upper body of the item. Looks for pleats and Ruffles and steams and/or presses them back into place.

Inspector: this person inspects the items to make sure that there are not spots or missing buttons or seams that need repairs, and make sure they are pressed up to that companies standards, assembles the item on the correct order, when the order is completed the order is sent on to the bagging station.

Bagger: this person looks over the order to insure that the customers preferences are done (I.e. creases or no creases in pants, bag or no bag for the order). Puts the items in proper order and tries to insure all items are there and accounted for, items are connected together by whatever means that cleaners uses (string or twisty ties).

Hanger: this person attaches the tag onto the item and puts the order on the line or conveyor by whatever order that company uses (numerical or alphabetical).

Pickup: the person that gets the order/orders for you when you pick up and takes your payment.

Management: person or persons helping in all areas and overseeing the entire process helping to ensure the quality you are expecting. 

Then there are the other items involved in processing your item/items. 

Utilities, rent or building payment, cost of equipment, hangers, plastic for bagging, computer software or paper products used for the tagging process, phones for communications, And the chemicals used for the spotting and cleaning process. I am sure I am missing some of the smaller items involved in the process. 

Trying to come up with pricing is a very very tricky process because the cost of supplies and utilities is constantly going up and down. And as expecting wages goes up that doesn’t make it any easier.

What is the most important thing to a dry cleaners? Making their customers happy and return customers. 

Admittedly dry cleaners cannot please every customer every time. They try to do the best they can but they are human like the rest of us.