What are they? A business designed to take care of your clothing and household items.
How does it work? It is not a simple process. But I will explain in full detail at another time. The short version… They take your items check for spots, rips, holes and color loss. Attempt to pre spot then clean. Afterwards the items are pressed.
How are prices created? Well now that is very tricky. But these are items that the company must pay for in order for your item to be done.
counter person: that took in your items,
check in person: that looks your items over and puts them into the system and sends them on,
dry cleaner: this person double checks the items for any additional spots, prespots any stains, sorts the items by carelabel and color, put the items through the cleaning process, checks the items after to see if any additional work need done, the item is then sent to be pressed.
Prefinisher: this person steams out or tops the items for the presser to finish. Sport coats for example have formers put into the sleeves and clamps are out on vents if any and then steam and hot air are pushed through the items gently.
Presser/finisher: this person looks over the garment for any touch ups needed for the upper body of the item. Looks for pleats and Ruffles and steams and/or presses them back into place.
Inspector: this person inspects the items to make sure that there are not spots or missing buttons or seams that need repairs, and make sure they are pressed up to that companies standards, assembles the item on the correct order, when the order is completed the order is sent on to the bagging station.
Bagger: this person looks over the order to insure that the customers preferences are done (I.e. creases or no creases in pants, bag or no bag for the order). Puts the items in proper order and tries to insure all items are there and accounted for, items are connected together by whatever means that cleaners uses (string or twisty ties).
Hanger: this person attaches the tag onto the item and puts the order on the line or conveyor by whatever order that company uses (numerical or alphabetical).
Pickup: the person that gets the order/orders for you when you pick up and takes your payment.
Management: person or persons helping in all areas and overseeing the entire process helping to ensure the quality you are expecting.
Then there are the other items involved in processing your item/items.
Utilities, rent or building payment, cost of equipment, hangers, plastic for bagging, computer software or paper products used for the tagging process, phones for communications, And the chemicals used for the spotting and cleaning process. I am sure I am missing some of the smaller items involved in the process.
Trying to come up with pricing is a very very tricky process because the cost of supplies and utilities is constantly going up and down. And as expecting wages goes up that doesn’t make it any easier.
What is the most important thing to a dry cleaners? Making their customers happy and return customers.
Admittedly dry cleaners cannot please every customer every time. They try to do the best they can but they are human like the rest of us.