I am (admittedly) a workaholic. I do love my job and there never seems to be enough hours in the day. You see I manage a dry cleaners. Now the first half off my day consists of getting the items due that day cleaned, pressed, inspected, bagged and put into place. Now while I am trying to make sure that is all happening with a nice flow I get interrupted… Not always a bad thing but can get a little like this…
I am bagging an order of say 12 pieces… Which takes 3 to 4 bags normally…I get one group bagged I have a phone call…while on that call I have 2 to 3 employees asking me questions…after the call is over I have a customer wanting to talk to me in the lobby…done with customer and an employee needs me to come and look at their press something isn’t right…done with that the owner wants to ask me a question in the office…I am coming down from there and the Libby is full of customers so I help get them waited on and on their way…done and come back to start bagging again to find that for the past hour no one else has bagged one item. So joe the bagging line is much much longer.
Now not everyday is like this but more often than not I get pulled in 5 different directions at the same time. I love the challenge but I do have to gather my thoughts sometimes. Which is hard because even if I run to the bathroom real quick it never fails that as soon as I get in there I hear…” Kim, are you in there? You have a customer in the lobby waiting for you.” Lol
Now for the last part of my day is where I do all the little things that the customers pay extra for me to do personally. Yes, I am good at what I do…but if my dry cleaner was more customer friendly and patient he could do some of it and at times I have given items to him with specific details as to how I wanted them done for him to do it his way anyways. He is good at what he does. His patients isn’t always there for spotting in items. We both read care labels and sometimes you cannot go by the care label. And I won’t go by the care label if I know that there is a chance that something attached to the item could be damaged by the process. I will use an alternate process. If I feel any process will harm the item I will make a call to the customer and discuss the different processes and let them make the call they would like for me to do.
Now I get to work at about 6:30 am and most of the time I don’t get out until at least 7:00 pm at the earliest. I am trying to train others in what I do and show them the exact reason as to how I decide on the process to take with each item. This is an art. And I am great at it. But I also make mistakes like every one. I have gotten rushed and made rash decisions that cost me in the end. But my record is far better because I take the time needed on every piece I touch. Most items are easy and you can make a split decision on them but when they have anything attached either by glue or sewing makes an item much more difficult to clean properly. And care labels will often say excluding embellishments (Which really cannot be removed) or they are mislabeled completely. Leaving the dry cleaner the one to blame for any errors made.
I care so much about retaining and making our thousands of customers happy I get lost in time in the afternoon trying to get everything done that I have on my plate.
Now I love my family very much! I work hard to make the money needed to provide for my family! And I am working on a way to leave work earlier so I can spend more time with them.
Yep that’s mine and a lot of other family’s. So lets get the show on the road with stories of the kind of some crazy things that mine are capable of.
My mother (bless her heart) is a little on the crazy side. She was an RN. My daughter is currently living with her with her 3 daughters and her girlfriend visits on the days she doesn’t work. It is a long distance relationship right now. Anyways my daughter is getting on her feet and staying with my mother and my mother has been asking a lot of questions about girl on girl intimacy and what that was all about. My married mother was getting into conversations with my daughter and her grand daughter about sex… and my daughter really doesn’t want to discuss sex with her grandmother. But she insists on the convos. My mother even goes into conversations with her girlfriend about this stuff. She gets uncomfortable with it too. My mother just met this girl about a month ago. But nothing is off limits for my mother. So my daughter is in the medical field as an aide. Her girlfriend is also in the medical field. Now mind you that nothing is off limits for my mother…heck she dropped her drawers (pants) for the UPS guy to show him the bruises on her legs…has asked my daughter to do things that yes aides and medical people do. But most people do not want to do these types of things to their able walking grandmother. My mother never texted and my daughter got a text actually several texts begging for help from my mother and when you get the text help from an older person that has fallen before that seem desperate and then doesn’t answer their phone you go to them. She pulls up and my mother is standing in the window of the kitchen sink rinsing off dishes. My daughter was thinking WTF. But went in to see what was going on. She was saying she was impacted and needed an enema… yes an enema. My daughter told her no but my mother grabbed her arm and begged her saying she was very ill and had to have one… to that happened…but that wasn’t enough… she then asked after that and nothing came of it to check her for an impaction. And I am not kidding about that. An impaction is where you cannot go number 2 for too long. Anyways my daughter once again said no…but once again my mother begged like she wouldn’t live if my daughter did not do this… so of course my daughter obliged. But in the process my daughter tells her there is nothing impacted and my mother replies go deeper…LMAO…sorry but I cracked up laughing when my daughter told me this. She told my mother she could not go any deeper and that she was done. She left and that was it. It is sad that I had to have a conversation with my mother about the boundaries that she should have with her grand daughter. And with that she still didn’t get why but agreed to not cross that boundary again. So now she is asking her girlfriend. lol
That is just one example of my mothers antics. She doesn’t even know or realize what she is saying or doing. She is on so many medications that half the time she doesn’t even stay awake for a visit. She gets lucid for the doctors so they do not understand what we are saying when we try to tell them she is not herself 90% of the day. She has gotten a little better since her husband retired last October. But he still isn’t around as much as she would like. So it is starting to get worse again until my daughter moved in… there is no privacy in that house. My mother will go back at all times of the night and knock on their door until someone answers and then is like were you trying to sleep…I am sorry and would then continue to talk and talk and talk…I get she is lonely but her neediness makes everyone sneak out and everyone avoid coming over. Then she gets upset about that. And I have much much more. .. just stay tuned.
I am Kim Smith your average every day woman. I work hard for my money. I am a wife to my wonderful husband Ron. Although I didn’t get it right the first time. I didn’t give up. I have not had your run of the mill life. I am 48, on my 4th and 18 year strong marriage. I have 4 wonderful children. Although they each have given their own set of challenges I love them all very much. I have 5 wonderful grand daughters! I have an awesome and challenging career managing a dry cleaners.
I was raised in a poor home with a step dad and step siblings. My step dad taught me how to work on cars and raise chickens and rabbits for food. He also taught me how to grow a garden, and fish. We went floating down the river for a week every summer sleeping on the river banks. Great memories. As a young adult I made one bad decision after another. But through those decisions I made I became a stronger person because I did not give up. I did not roll over and just sink into an oblivion of depression. Most people would have if they had gone through the what i have been through. I am a winner just because I never gave up and I persevered and came out the wonderful mentor and leader I am.
I want to thank all the people I have in my life right now. They are my support team and the reason I never gave up dispite all of the battles you are helping me win the war.
Now about the knowledge I can share with my readers and viewers.
I am the manager of a dry cleaners. But in that process of getting to where I am I have learned every position there is in a dry cleaners. I can wait on a customer with finess and knowledge of that item. I can check in their item insuring it is directed in the correct area for the cleaning process needed for that item. I can prespot and clean any item that comes in the door and if I can’t I will let you know when you drop it off what the concerns I have with cleaning that item it. I can press any item that comes in the door from the standard shirt and pants to antique wedding dresses. I pressed the original dress Shirley Jones wore in the musical The Music Man when she came through Springfield on tour doing The Music Man with her son. It was very delicate being a dress from 1962 and not preserved as well as it could have been. In short I can work any position and clean or press just about anything you put in front of me. I have restored some antique and vintage items and well as saved items that had red wine spilled on them. Now that being said I cannot get every spot out of every item. I have failed to get some spots out. But through failures comes a learning experience. I learn and grow every day.
I also have knowledge from my time as a Detroit Metro Transit Police Officer. We were trained by the Detroit Metropolitan Police Academy. I come from small town Missouri and was enforcing laws in big city Detroit. It was a major learning experience. I met a lot of wonderful people and had a ton of fun during my stay there.
I have also learned a lot about a lot of different things during my lifetime. I can do drywall… and I am quite good at it. I can work on an older model car as well as figure out how to work on current pieces of equipment if I need to. I do sewing and have made some clothes and I have made some quilts. I can do anything that I put my mind to.
If you have a question for me just ask. And I will do my best to answer it.